In instructional design, e-learning provides a flexible, scalable approach to delivering educational content, making learning accessible anytime and anywhere. It leverages digital technologies to create interactive, engaging experiences that support various learning styles and paces, allowing learners to progress according to their individual needs. E-learning also enables the use of multimedia elements, assessments, and real-time feedback to enhance understanding and retention. By integrating e-learning, instructional designers can broaden the reach of their content, optimize resources, and create measurable, data-driven learning experiences that align with specific learning outcomes.

Below are some of my e-Learning samples.

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Job Aid

Storyboard

Design Document

Customer Service

The Audience: Store employees, including sales associates, management and delivery drivers, aged 21-60; male and female; from high school to college educated; lower middle-class to middle-class.

The Problem: In the customer service industry, using best practices to retain customer loyalty is crucial. This course was designed for a fictious furniture store to train employees on how to provide quality customer service and assess their customers' needs so they can better help them.

The Solution: The objectives of this course include communicating effectively to provide quality customer service and making a connection by anticipating customer needs.

Highlights: States, Layers, Triggers, Voiceover, Labeled Graphics with Markers, Animations, Avatars, Videos, Text to Speech, Accordion Interaction, Flashcard Interaction, Button Interaction, Branching Scenario, Scenario Interaction, Knowledge Checks, Final Assessment

Tools Used: Articulate Storyline, Canva, Google Docs

Process: Using vital information regarding customer service and created interactions for the employees to learn the information, utilizing scenarios that are most common in real-life situations. I then created the Design Document and Storyboard to provide more details on each scenario and received approval. I developed each scenario in Storyline, adding Text-to-Speech Voiceover and added the interactive scenario questions. After the implementation of the training, I would evaluate the results of the training using:

Kirkpatrick's Level 2 of Evaluation: At the end of the course, there will be 5 questions consisting of multiple choice and multiple responses. They will be allowed unlimited attempts to reach the passing score of 80%. All of the questions will be scenario-based.
Kirkpatrick's Level 3 of Evaluation: 3 months after the training, the manager will be interviewed on whether or not sales have increased. A survey will be given to the employees requesting their feedback about the training. And last, a customer survey will be conducted to see if they’ve noticed a difference with the customer service they are receiving.

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Content Map

Food Safety & Sanitation

The Audience: Restaurant employees, including servers, cooks, hosts, bartenders, and managers; range in age and gender.

The Problem: In the food industry, using food safety and sanitation practices is crucial. This course was designed for a fictious restaurant to train employees on the importance of food safety.

The Solution: The objectives of this course include supplying restaurant employees with proper hygiene practices, proper food and equipment handling, and the four keys to food safety.

Highlights: Interactions, Process, Accordion, Flashcard Grid, Markers, Matching, Knowledge Checks, Final Assessment

Tools Used: Articulate Rise, Canva

Click image above to view Articulate Storyline course.

Content Map

Design Document

Highlights: States, Layers, Triggers, Voiceover, Labeled Graphics with Markers, Animations, Avatars, Videos, Text to Speech, Custom Navigation, Accordion Interaction, Flashcard Interaction, Button Interaction, Knowledge Check, Final Assessment

Tools Used: Articulate Storyline, Canva

Process: Using information regarding food safety and sanitation practices and created interactions for the employees to learn the information, utilizing scenarios that are most common in real-life situations. I then created the Design Document to provide more details on each scenario and received approval. I developed each scenario in Storyline, adding Text-to-Speech Voiceover and added the interactive scenario questions. After the implementation of the training, I would evaluate the results of the training using:

Kirkpatrick's Level 2 of Evaluation: The learner will be assessed in a graded format. At the end of the course, there will be 5 questions consisting of multiple choice responses. All of the questions will be scenario-based. They will be allowed unlimited attempts to reach the passing score of 80%.
Kirkpatrick's Level 3 of Evaluation: 3 months after the training, a few things will take place to evaluate whether the training has helped to reach the business goal. The restaurant manager will be interviewed with questions about whether or not implementation of proper food safety and sanitation procedures by the restaurant staff has decreased customer complaints. A survey will be given to the employees requesting their feedback about the training and how it has changed their views in the restaurant or how it may have helped their job as a whole. And last, a survey will be conducted among the customers to see if they’ve noticed a difference.